Sakura Spa Frequently Asked Questions

Booking & Experience

Q: What are the opening hours?

Sakura Spa is open from 9am to 6pm on Mondays, and 8am – 8pm Tuesday to Sunday.

Q: How do I book?

Bookings can be made online via our website, by phone, or at the spa reception. We recommend booking in advance to avoid disappointment, particularly at weekends.

Q: How long should I allow for a spa visit?

Spa experiences give 4 hours’ access to the spa facilities. Spa Days are from 9am – 6pm

Q: What should I bring?

We provide towels, robes and a tote bag. We kindly ask that you bring suitable footwear, swimwear and a water bottle. Flip Flops and water bottles are available to purchase.

Q: Can I book treatments without using the spa facilities?

Yes, treatments can be booked separately to use of the spa facilities.

Q: Can I use the spa without having a treatment?

Yes, the woodland spa garden can be booked separately from treatments.

Q: Is there a minimum age to use the spa?

Sakura Spa is an adult only facility. All guests must be aged 18 or over.

Q: Does the spa have a swimming pool?

No, the spa does not have a traditional swimming pool but does have a garden Vitality Pool

Q: Can I book the spa exclusively for a private event?

Yes, Sakura Spa can be booked for exclusive use. Please get in touch with our team to discuss your requirements.

Q: Can hotel guests use the spa?

Hotel guests can book to use the spa facilities for an additional fee, some stays have use of the facilities included. Hotel guests can book treatments, and some stays have a treatment included.

Q: Is use of the spa free for hotel guests?

No, there will be a charge to use the spa, unless it is included as part of a stay package.

Q: How much will it cost to use the spa?

Spa experiences start at £60 per person.

Q: I am pregnant, can I use the spa facilities?

We do not recommend using the thermal facilities when pregnant

Treatments

Q: What types of treatments are available?

We offer a full menu including rituals, massage, facials and more.

Q: Can I book treatments as a couple?

Yes, we have a couples room. Please check availability when booking.

Q: Do I need to arrive early for my treatment?

We ask that you arrive 5–10 minutes before your treatment to relax in the pre-treatment waiting area before your therapist welcomes you.

Q: What happens if I arrive late?
If you arrive late, your treatment time may need to be shortened to avoid impacting other guests. The full treatment fee will still apply.

Q: Are treatments suitable during pregnancy?

We welcome expectant mothers after the first trimester, but please inform us at the time of booking. Some treatments and all thermal facilities are not recommended during pregnancy, and our team will be happy to advise on the most suitable options for you.

Q: Can I request a specific therapist?

We welcome requests for specific therapists, however we cannot always guarantee availability. Please let us know your preference at the time of booking and we will do our best to accommodate you.

Q: What skincare brands does the spa use?

We work with Bamford and Elemis, chosen for their high-quality, results-driven formulations and alignment with our approach to wellbeing.

Gifts & Special Occasions

Q: Do you offer spa gift vouchers?

Yes, gift vouchers are available to purchase for spa days, treatments and monetary amounts, perfect for birthdays, anniversaries and special occasions.

Q: I have a gift voucher, how do I redeem it?

Gift vouchers can be redeemed online at the time of booking or by calling reservations.

Q: Can you cater for special occasions such as birthdays or hen parties?

Absolutely. We’d love to help make your celebration special. Please get in touch with the spa team to discuss packages and arrangements.

 

Accessibility & Wellbeing

Q: Is the spa accessible for guests with mobility needs?

We are committed to making Sakura Spa welcoming for all guests, from designated parking and accessible changing spaces, to step-free access, accessible treatment couches and a pool hoist. Please contact us ahead of your visit so we can ensure the best possible experience for you.

Q: Are there any health conditions that might affect my ability to use the spa?

Some treatments and thermal facilities may not be suitable for guests with certain health conditions, during pregnancy, or for those with specific skin sensitivities. We recommend speaking to one of our team if you have any concerns.

General

Q: What is included in my spa experience?

Your spa experience includes 4 hours’ access to all woodland spa garden facilities, use of robes and towels, and access to the relaxation lounges. Treatments and dining at Koyo are bookable separately or as part of a package.

Q: Can I eat and drink in the spa?

Koyo, our spa kitchen and dining space, is open exclusively to spa guests. Beverages are also available throughout the woodland spa garden. Food is not served in the gardens other than on Koyo terrace.

Q: Is there a locker for my belongings?

Yes, secure lockers are provided in the changing rooms for the duration of your visit.

Q: Can I use my phone and take photos in the spa?

To preserve the peaceful atmosphere for all guests, we ask that phones are kept on silent and that photography is respectful of other guests’ privacy.

Q: Can I eat in the Koyo dining area if I am not a spa guest?

No, Koyo is open to spa guests only.

Q: Is there parking available?

There is ample parking for spa guests with a number of disabled parking bays.

Q: Where is the spa located within the hotel?

Sakura Spa is located in the ground floor of the Woodland Wing of the hotel.

Q: What is the cancellation policy?

Cancellations require 7 days’ notice. Cancellations made within 7 days of the booking date may be subject to a cancellation charge.

Q: The spa facilities are outside, are they open/suitable to use in all weathers?

Yes, the woodland spa garden is open all year round. There is nothing better than experiencing the facilities in winter months. Our saunas have adjoining snugs to escape the elements between using the spa experiences.

Memberships

Q: Do you offer membership?

Yes, an intentionally limited membership is available for the spa, please enquire here.

About the Spa

Q: Where does the name Sakura come from?

Sakura is the Japanese word for Cherry Blossom. The meaning of the word resonated with our concept for the spa, symbolising renewal, beauty, and the fleeting nature of life. The design and concept of the spa was influenced by a lifestyle where we are deeply connected to nature, and thus better connected to our truest inner selves.

Q: Is the spa Japanese themed?

No, the spa is not Japanese themed, it is simply the inspiration behind the design, concept and name.

Q: How does the spa look and feel?

Uncluttered, architectural, clean yet textured. Earthy tones, autumn browns, woodland greens. Honest local timbers and clay tiles over the usual imports, knots and imperfections are embraced. A subtle nod to the past through a selection of timeless, tactile and recognisable materials implemented in contemporary arrangements. A place that refreshes and helps us to find balance. Calm, grounded, nurturing, cosy, a refuge in the storm of life.

Q: What facilities does the spa have?

The spa features:

• Welcome reception
• Changing rooms
• Six treatment rooms
• Relaxation lounges
• Koyo, our spa kitchen and dining area

An extensive woodland spa garden including:

• Koyo dining terrace
• Vitality pool
• Herbal sauna
• Finnish sauna
• Steam room
• Cold Plunge
• Showers
• Secluded relaxation spaces
• Sun terrace